Route calls to the right team
Describe the departments, agents, queues and extensions that should receive incoming calls.
A cloud call center for your team
Make every customer call feel connected.
Pixdial helps businesses bring their customer calls into one organized call center. Tell us about your team, call flow and phone number needs, and we’ll prepare a subscription proposal around your operation.
Cloud call center service from Pixdial, a branch of Pixel Networks Limited.
A call flow built for your teamPixdial
Customer calls your businessOne company number
Call follows your routingQueue, menu or team extension
Your agent respondsFrom the call center workspace
Illustrative call flowDesigned around your operation
Your team, connectedSubscription onboarding
✓ One company call center
✓ Call flow scoped to your needs
✓ Africa’s Talking number options
✓ Subscription proposal before onboarding
What Pixdial helps you organize
A clearer way to manage business calls.
Tell us how your customers call and how your team should respond. Pixdial will use those requirements to scope the right call center setup and subscription.
Plan an IVR menu
Share the menu options callers should hear, such as Sales, Support or Accounts.
Support inbound and outbound
Tell us whether your team receives calls, makes calls, or handles both.
Set recording and reporting needs
Include recording, retention and reporting requirements in your application.
Plan for your business hours
Share your operating hours, time zone and after-hours call handling preferences.
Choose your company number
Use an existing supported number, request a new virtual number, or ask Pixdial to guide you.
Requested features and number availability are confirmed during scoping and quotation.
Getting started
From your requirements to a working call center.
Start with the way your business operates today. The application helps Pixdial understand your team and prepare the next steps.
Apply for a subscription01
Tell us about your company
Share your primary contact, the size of your team and what customer calls you handle.
02
Choose a number route
Tell us whether you already use an Africa’s Talking Voice number, need a new number, or want advice about an existing company line.
03
Review your proposal
Pixdial will confirm technical requirements, subscription scope and number charges before onboarding.
Voice number setup
Bring the right business number into the conversation.
Pixdial uses Africa’s Talking Voice numbers where available. Include your country, preferred number and current account status so the number setup can be scoped correctly.
- Already have an Africa’s Talking Voice number? Include it in the application.
- Need a new number? Africa’s Talking confirms availability, contract and charges before allocation.
- Want to convert an existing Kenyan Safaricom company line? The line is unavailable during conversion, and the virtualized line has SMS, WhatsApp and outbound calling limitations.
Provider approval, KYC, pricing and provisioning are handled by Africa’s Talking. Pixdial will confirm which connection method your setup needs.
Subscription application
Tell us what your call center needs.
Complete the short application. It takes a few minutes and helps Pixdial prepare a suitable proposal for your company.
Prefer to speak with us?+254 711 466 396info@pixelnetworks.netGikawa Link Road, Syokimau, Nairobi, Kenya
Your application is ready
Your email app should open with your application details. Review the message and send it to Pixdial. If it did not open, email info@pixelnetworks.net or call +254 711 466 396.
Let’s plan a better call experience.
Share your requirements and get a Pixdial subscription proposal.